Teleperformance, a global leader in digital business services worldwide, provides services to international firms on a global scale, delivering superior results in managing companies' customer service, technical support, sales, marketing, and collection processes.

The Teleperformance Group operates in 100 countries, with 300+ languages and dialects, and employs over 500,000 professionals, serving large-scale international firms in 170+ sectors with outsourced customer experience services.

Teleperformance Turkey collaborates with large-scale companies across 150+ sectors, employing over 11,000 professionals.

General Qualifications;

• Have MS Office knowledge especially for Excel and PowerPoint (including Pivot Tables and formulas such as VLOKUUP, HLOOKUP, IF etc),
• Preferably have knowledge about Microsoft PowerApps (Power Automate and Power BI),
• Ability to report, analyze and understand the data,
• Good command in Verbal and Written English (B2 level or above)
• Inclined to team work, high personal motivation,
• Closely following technology and innovations.

Job Description; 

• Deliver the reports that are requested from Client.
• Analyze the monthly, weekly data of operation to prepare VoC (Voice of Customer) presentations.
• Prepare product-specific VoC reports for recently launched products to see reactions of end-users.
• Create & improve dashboards to track KPIs of operation.
• Provide support for operation's RTM Specialist when needed.

Teleperformance, as a global leader in digital business services, adopts the approach of "Our strength is technology, Our focus is people," providing simpler, faster, and more secure customer services to the world's leading brands. Being recognized as one of the top 5 workplaces globally, Teleperformance offers career opportunities for individuals seeking to join our team. We are looking for team members to join us at Teleperformance, an award-winning Great Place to Work, where we will achieve new successes together.