Asst. Front Office Manager

An exceptional opportunity presents itself for Asst. Front Office Manager  to be part of flagship Rixos Tersane İstanbul. It is a newly constructed hotel that will be representative of refine hospitality. Rixos Tersane İstanbul will present 432 bedrooms.

You will be part of a strong pre-opening Front Office team who will be showcasing the property.

Job Description

• Provides support to the Front Office Manager in the day-to-day operations of Front Office and Concierge to ensure the achievement of established quality and service standards, and maximize the financial performance of the department.
• Job Responsibilities
• Supervise front office team, coordinates the activities of the front desk, reservations and guest services.
• Ensure consistent adherence of the team to the Hotel policies, procedures, and service standards in accordance to brand and service guidelines set by Rixos.
• Monitor the Front Office team to make sure all guests receive prompt and personal recognition and resolve service issues, incidents or accidents as required.
• Responsible for checking daily shift audits, maintaining staffing needs, analysing market or industry trends and expanding unique brand experience through the delivery of consistent quality customer service.
• Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
• Establish performance and development goals for team members.
• Responsible for the leadership and achievement of performance targets of Front Office.
• Recommend and execute improvements in hotel policies and Front Office operations where there are opportunities for improving services, maximizing revenue and profitability where possible without comprising quality standards.
• Serve as a role model to demonstrate appropriate behaviours
• Keep Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results eg. RPS, Upselling.
• Ensure that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
• Be involved in reviews of repair and maintenance issues, and coordinate with Engineering and Housekeeping to ensure all guestrooms are in good condition.
• Involve in recruitment of new team members for Front Office.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Responsible and accountable for the front office's entire operations in the absence of the Front Office Manager.
• Manage department controllable expenses to achieve or exceed budgeted goals.
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
• Assist in safety and emergency training for all employees.
• Perform other duties as directed by the Management.

Work Experience

• Diploma or Degree in Business Administration or Hotel Management.
• At least two (2) years of experience in a similar capacity within the luxury hospitality setting.
• Sound knowledge in Hotel PMS
• Excellent communication and interpersonal skills with colleagues and guests
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills
• Strong operational leadership with a business mindset