Duties and Responsibilities
Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro-actively suggested
Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained
Ensure all confirmations are accurately sent out within 12 hours making personal references to their choices
Promote seasonal packages and current promotions to our guests
Ensure all other administrative duties are completed to Mandarin Oriental Hotel Group Standard Operating Procedures for the Reservations Department
Ensure an excellent working relationship with all colleagues within the hotel
Assist the Revenue & Reservations Manager and Director of Revenue & Reservations Management

Requirements

Degree or Diploma in Hospitality Management or relevant education.
Minimum 2 years working experience in the luxury hotel industry; international experience preferred.
Knowledge of travel trade accounts.
Proficient in written and spoken English and Turkish.
Able to liaise effectively with corporate/government.
Excellent presentation and communication skills.
Ability to work under pressure.
Strong leadership skills and ability to develop and motivate his/her team.
Outgoing and enthusiastic personality.
Possess high degree of stamina, agility, and flexibility.