İstanbul(Avr.)(Şişli)

Hibrit

Hibrit

3 gün önce güncellendi

Job Type

Full-Time

Position Level

Specialist

Department

IT

IT

Application Count

413 application

Job Type

Full-Time

Position Level

Specialist

Application Count

413 application

Department

IT

Kariyer Image

QUALIFICATIONS AND JOB DESCRIPTION

Purpose of Role

As a Lufthansa InTouch Group function, the IT Specialist role is responsible:

  • to provide advanced technical support to the 1st Level InTouch Service Desk Consultants Team,
  • to comply with all Local and Global IT and Security standards
  • to support the IT Teamleader


Work Performed

  • Support the IT Team leader with Incident, Change, Capacity, Asset and Configuration management
  • Respond to Lufthansa InTouch technology incidents via Managed Engine system
  • Provide regular analysis of Helpdesk tickets along with recommendations for improvement
  • Consult and liaise with Tier 3 Support for assistance and escalations
  • Create / modify voice services with the assistance of Tier 3 Support
  • Provide IT Teamleader with licensing, concurrency and system resource data required for monthly reporting
  • Manage/govern configuration across cloud and centralized systems with the aid of support vendors
  • Always maintain infrastructure knowledge to ensure consistent support delivery
  • Other duties consistent with the position


Required Knowledge and Experience

  • 2-4 Years work experience in a Contact Center technical environment is essential
  • Relevant IT qualification highly advantageous
  • Understanding and experience in supporting Security environments (2FA, Active Directory, VPN)
  • Well-developed knowledge of telecommunication (voice and data networks) technology
  • ITIL Services framework understanding is essential


Personal Competency Requirements

  • Very good verbal and written communication skills
  • Advanced analytical with problem solving skills
  • Flexible, self-motivated and proactive
  • Able to function effectively within a multilingual and multicultural environment
  • Developed interest in the Contact Center industry and its processes
  • Fluency in English and Turkish
  • German is an advantage
  • Team player
  • An ability to implement processes and procedures
  • Must be able to work under pressure in a fast paced environment
  • Quick learner


Preferred Candidate

2 - 4 years of experience
High School(Graduate), Associate Degree(Graduate), Bachelor’s(Graduate), Master’s(Graduate)
Completed
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Bilişim Teknolojileri Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Bilişim Teknolojileri Uzmanı Bilişim Teknolojileri Uzmanı Maaşları Bilişim Teknolojileri Uzmanı Nasıl Olunur? Bilişim Teknolojileri Uzmanı Nedir? Bilişim Teknolojileri Uzmanı İş İlanları
Hakkımızda

Lufthansa InTouch ist das Competence Center für den Kundenservice der Lufthansa Group. Unsere Service Center befinden sich an 7 faszinierenden Orten w

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Özel Sağlık Sigortası, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Prim, Bireysel Emeklilik.

Bilişim Teknolojileri Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Bilişim Teknolojileri Uzmanı Bilişim Teknolojileri Uzmanı Maaşları Bilişim Teknolojileri Uzmanı Nasıl Olunur? Bilişim Teknolojileri Uzmanı Nedir? Bilişim Teknolojileri Uzmanı İş İlanları